Dale Howard of Waverly has received the Customer First Award for Excellence for 2020
Dale Howard of Waverly is a proud recipient of the FCA Customer First Award for Excellence.
Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.
- Performance Measures - Key measures of your process and people-performance.
- Process Validation - Core, essential dealership processes that drive customer experience.
- Facility Certification - Professional, clean and comfortable facilities.
- Employee Survey - Employee feedback to help build stronger teamwork and professionalism.
- Training Certification - Continuous learning and growth.
